At TeamAce, we help businesses across different industries thrive. We work with businesses to create their desired change by getting the right people, designing bespoke business processes, leveraging data, applying insights and technology. We combine our expertise and take different bespoke approaches to solve different business challenges because we believe.
Brief Job Overview
Job Type: Full-time
Qualification: BA/BSc/HND
Experience: 3 – 5 years
Location: Lagos
City: Ikoyi
Job Field: Customer Care
Job Summary
- As the Customer Service Manager, you will be responsible for overseeing customer interactions, managing the service team, and ensuring smooth order processing and client satisfaction.
Responsibilities
- Oversee daily customer service operations, ensuring timely and professional handling of client inquiries and orders
- Manage and train the customer service team to maintain excellent communication and efficiency
- Monitor performance, set KPIs, and handle escalated customer issues
- Analyze feedback to improve service quality and strengthen customer relationships
Requirements
- B.Sc./HND in Business Administration, Communications, Hospitality, or related field
- 3–5 years’ experience managing customer service or client relations teams
- Excellent leadership, communication, and problem-solving skills
- Proficiency in CRM systems, Microsoft Office Suite, and service management tools.
Salary
N300,000 – N500,000 per month.
Application Closing Date
15th November, 2025.